Luxury Privacy Policy

At Luxury, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Luxury Privacy Policy explains what information we collect when you register, log in, or use our services, how we use that information, and the choices you have regarding your data. Luxury Casino is owned and operated by Apollo Entertainment Limited (C45483), registered at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and is part of the Casino Rewards network. We operate under a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), pursuant to an agreement with iGaming Ontario, and this policy is governed by the laws of Ontario and Canada.

Information We Collect

We collect information from you at several points, including when you complete our luxury register process, log in through luxury casino login, make a deposit, place a wager, or contact our support team. The categories of data we gather include:

• Identity information such as your full name, date of birth, and government-issued identification used to verify you meet the minimum age of 19 and are physically located in Ontario
• Contact details including your email address, phone number, and residential address
• Financial information related to your luxury deposit and luxury withdrawal transactions, including payment card details, e-wallet information, and Interac details
• Account activity data, such as games played, session duration, wagering history, and use of any luxury casino bonus or luxury no deposit bonus offers
• Technical data including your IP address, device type, browser, and geolocation data used to confirm your location within Ontario
• Communications you send us via live chat or email, including complaints and support requests

How We Use Your Information

We use the information we collect to operate Luxury Casino safely and in compliance with our AGCO licence. Our uses include verifying your identity and age, processing your luxury casino login sessions, managing your Casino Rewards VIP loyalty account, crediting welcome bonuses and promotional offers, processing deposits and withdrawals, and detecting fraud or irregular play. We also use your data to communicate with you about your account, respond to support enquiries sent to support@crhelpdesk.com, and escalate complaints to complaints@crhelpdesk.com or payment matters to banking@casinorewards.com. Where you have opted in, we may send you information about new promotions, a luxury bonus code, or a luxury promo code applicable to your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our luxury app to remember your preferences, keep you securely logged in, and analyse how our services are used. Cookies help us recognise you when you return to luxury casino online login pages and allow us to tailor content, including information about our luxury slots and live casino games. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features, including access luxury casino app functions and session persistence.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment processors and financial institutions to complete your luxury deposit and luxury withdrawal requests, including Visa, Mastercard, Direct Bank Transfer, and CAD EFT providers
• Regulatory authorities, including AGCO and iGaming Ontario, where required by law or licence conditions
• Identity verification and fraud-prevention service providers
• Other entities within the Casino Rewards network in connection with your Global Account, which links your sub-accounts across Apollo-managed brands in Ontario and shares responsible-gaming settings, deposit limits, and loss limits
• Professional advisers, auditors, and law enforcement where legally obligated

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive financial data, restricted internal access controls, and regular monitoring of our systems. While we strive to protect your information whether you access us via desktop software, mobile browser, or our download luxury casino app, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights Regarding Your Data

Depending on applicable law, you may have rights to access, correct, or request deletion of your personal data, object to certain processing activities, or request a copy of the information we hold about you. You may also request that we restrict processing of your data in certain circumstances. To exercise these rights, you can contact us using the details below, and we will respond within a reasonable timeframe. Please note that some data, particularly transaction and identity verification records, must be retained to comply with our regulatory obligations under our AGCO licence, even after account closure.

Account Registration and Verification

When you complete luxury register steps to open an account, we ask you to confirm your age, location, and identity. This verification process is essential because play is restricted to individuals physically located within the province of Ontario, and using a VPN or IP-augmenting software to circumvent this restriction is prohibited and may result in confiscation of any winnings. We collect and retain the data necessary to enforce these restrictions in accordance with our licence conditions.

Marketing Communications

We may use your contact details to inform you about new features, an updated luxury bonus, luxury free spins offers, or updates related to our loyalty programme and VIP status levels. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team. Opting out of marketing will not affect transactional communications, such as those related to your luxury withdrawal or account security.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and identity-verification records are typically retained for the periods required under Ontario gaming regulations, even after you close your account with us.

International Data Transfers

As Apollo Entertainment Limited is based in Malta and part of a wider international network, your data may be processed and stored in jurisdictions outside Canada. Where we transfer your data internationally, we take appropriate steps to ensure it receives an adequate level of protection consistent with applicable data protection standards.

Changes to This Policy

We may update this Luxury Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services, including logging in via luxury login, after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, how we handle your data, or wish to exercise your privacy rights, please contact our support team through live chat, available 24/7, or by email at support@crhelpdesk.com. Complaints that require escalation can be directed to complaints@crhelpdesk.com, and payment-related enquiries can be sent to banking@casinorewards.com. Unresolved disputes may be referred to iGaming Ontario, and this policy is subject to the exclusive jurisdiction of the courts of Ontario.