Luxury Casino Terms and Conditions

Welcome to Luxury Casino. These Terms and Conditions govern your use of our website, our downloadable software and our Luxury app, and they form a binding agreement between you and us. By registering an account, making a deposit, or otherwise using our services, you confirm that you have read, understood, and agreed to these terms in full. We operate Luxury Casino under Apollo Entertainment Limited (registration C45483), 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and we are proud to be part of the Casino Rewards network.

Our Licence and Regulatory Framework

We hold an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), and we operate pursuant to an agreement with iGaming Ontario. Any unresolved disputes between you and us are referred to iGaming Ontario for review. These terms are governed by the laws of Ontario and Canada, and both parties agree to submit to the exclusive jurisdiction of the courts of Ontario. We have been serving players since 2011, and we continue to operate exclusively within the Ontario market.

Eligibility and Geographic Restrictions

We only permit players who are physically located within the province of Ontario to access our real-money services, and you must be at least 19 years of age to open an account with us. If we detect that you are wagering from outside Ontario, we will void your winnings and suspend your account immediately. We strictly prohibit the use of VPNs or any IP-augmenting software intended to disguise your location, and any funds won through such methods will be confiscated by us without exception.

Luxury Casino Registration and Your Account

To begin playing, you must complete our Luxury register process by providing accurate, current, and complete personal information. Once registered, you can use your Luxury login credentials to access your account at any time through our Luxury casino online login page. We require every player to maintain a single account; duplicate accounts across our network are not permitted and may result in suspension. You are responsible for keeping your login details confidential, and we are not liable for losses arising from unauthorised access caused by your failure to protect your credentials.

Downloading and Accessing Our Platform

We offer our services through a downloadable desktop client as well as a fully optimised mobile experience. Players who prefer to download Luxury Casino software can do so directly from our website, while others may prefer to access Luxury casino app features through their mobile browser. To access Luxury casino app functionality on smartphones and tablets, simply visit our site and follow the on-screen prompts - no separate app store download is required for most devices.

Deposits, Withdrawals, and Currency

All transactions on our platform are conducted in Canadian Dollars (CAD). Our minimum deposit is $10, and we accept credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, and Interac. When you request a Luxury withdrawal, our minimum payout threshold is $50, rising to $300 for Direct Bank Transfer or wire transfer requests. We process withdrawals via Visa, Mastercard, OCT to Visa, e-wallets, Direct Bank Transfer, and CAD EFT/eCheck.

Withdrawal Limits and Processing Times

We cap withdrawals at $4,000 per week where a win is substantially greater than your total purchases across Casino Rewards partner casinos, though we may adjust this limit at our discretion. Card-scheme limits also apply, including Mastercard's daily cap of approximately $58,000 CAD and Visa OCT limits ranging from 30 payouts per day up to 150 payouts within a 30-day period. Where balances are large, we may distribute payments in daily portions across successive weekdays.

Every withdrawal request is held in a pending status for 48 hours, during which you may reverse the request in full or in part. After this period, we process approved withdrawals on the next business day, Monday through Friday only, excluding weekends and public holidays. Visa and Mastercard payouts typically take 3 working days, e-wallets between 1 and 3 working days, Direct Bank Transfer between 6 and 10 working days, and CAD EFT/eCheck between 2 and 3 working days. If you use a withdrawal method for the first time, we may require a further 5-7 working days to complete verification and processing.

Luxury Bonus Offers and Promotional Terms

We reward new players with a generous Luxury casino bonus structured across your first five deposits. Our welcome package includes a 100% match up to $150 on your first deposit, followed by 50% up to $200, 25% up to $300, 50% up to $200, and 100% up to $150 on subsequent deposits. Each Luxury casino no deposit bonus offer, promo code, or bonus code we issue will be credited automatically as bonus funds, and successive deposits cannot be combined - each deposit is treated individually.

Any Luxury no deposit bonus, Luxury free spins offer, or deposit bonus is subject to a 30x wagering requirement before conversion to withdrawable cash. Slot wagers count 100% toward this requirement, while table games, parlour games, and our Luxury live casino titles count only 2%. Certain games, including All Aces Video Poker and Flippin' Awesome Shields of Asgard, contribute 0% and do not earn loyalty points. We always deduct wagers from your cash balance first, with bonus funds used only once your cash balance reaches zero.

We consider certain behaviours to be irregular play, which may result in the voiding of winnings. These include placing single bets of 25% or more of your credited bonus, using autoplay to clear wagering requirements, placing even-money bets on Sic Bo, Craps, or Roulette, triggering a game feature after your bonus balance hits zero, withdrawing deposits before your bonus is redeemed, and hedge betting. Unused promotional bonuses expire 60 days after registration, and our promotions apply exclusively to deposits and wagers made through our downloaded software.

Our Loyalty Programme

Every player is automatically enrolled in the Casino Rewards VIP loyalty programme upon placing their first real-money wager. Our programme features six status levels, each unlocking bigger bonuses, more promotions, priority support, birthday gifts, exclusive games, a personal VIP host, and additional entries into our Time Of Your Life Sweepstakes and VIP Lucky Jackpot draws. We convert 100 points into $1 of chips, redeemable once you reach 1,000 points, with credits applied within five minutes. A single Global Account links every sub-account you hold across Apollo-managed brands in Ontario, sharing your responsible-gaming settings, deposit limits, loss limits, and wagering activity.

Our Games and Software Providers

We offer more than 1,000 games, with new titles added every week from providers including Slingshot Studios, Alchemy Gaming, Pragmatic Play, Games Global, Stormcraft Studios, Evolution Gaming, and many others. Our Luxury slots collection spans classic reels and progressive jackpot titles, while our Luxury live casino features Crazy Time, live roulette, live blackjack, live baccarat, baccarat squeeze, baccarat switch, live slots, extreme multifire, multifire roulette, and auto roulette. We also provide Blackjack, Craps, Roulette, Video Poker, Scratch Cards, and our Sports Arena for a complete entertainment experience.

Customer Support

We provide round-the-clock live chat support and respond to emails within 48 hours. Our support team communicates in English and French, and you can reach us at support@crhelpdesk.com, with escalated complaints directed to complaints@crhelpdesk.com and payment-related enquiries to banking@casinorewards.com.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes through our website or via email, and your continued use of Luxury Casino after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations.